Customer policies

Support Policy

Effective September 17, 2026

BodybyNam provides customer support for digital-program purchases, delivery, Client Access, and account preferences.

Support channel and hours

Customer-support email: bodybynam89@gmail.com
Support hours: Monday through Friday, excluding U.S. federal holidays.

Our response target is within two business days. This is a response goal rather than a guarantee, but payment, delivery, security, and accessibility issues will be prioritized.

Before contacting support

For a missing program email:

  1. Allow at least 15 minutes after successful payment.
  2. Check spam, junk, promotions, and filtered folders.
  3. Confirm you are checking the email used at checkout.
  4. Try Client Access using that same email address.

If the problem remains, contact support.

Information to include

Please provide:

  • The purchase email address.
  • The program name.
  • The approximate purchase date.
  • The Stripe receipt or transaction reference, if available.
  • A concise description of the problem.
  • A screenshot with sensitive information removed, when helpful.

Never send a complete payment-card number or security code, an email password, a passwordless sign-in link or authentication code, or government identification unless BodybyNam specifically requests it through a verified, secure process.

What purchase support covers

  • Missing, incorrect, or unreadable program delivery.
  • Duplicate or incorrect charges.
  • Client Access or passwordless sign-in problems.
  • Programs missing from a verified account.
  • Refund requests under the Refund Policy.
  • Privacy and marketing-preference requests.
  • Accessibility problems involving the website or delivered PDF.

What purchase support does not include

A digital-program purchase does not include:

  • Personalized exercise selection or program modification.
  • Ongoing coaching or technique review.
  • Medical, rehabilitation, nutrition, or emergency advice.
  • Guaranteed results.
  • Replacement access for unauthorized redistribution or account abuse.

Separate coaching or consultation arrangements may include their own scope and terms.

Security and service interruptions

BodybyNam may ask reasonable questions to verify account or purchase ownership. We will never ask for your email password or complete payment-card details.

Planned and unplanned provider outages may temporarily affect checkout, email delivery, or Client Access. We will make reasonable efforts to restore service and correct affected deliveries.